Effective Date: 9 May 2026
This Privacy & Data Usage Policy explains how Zenability (“Company”, “we”, “our”, or “us”) collects, uses, stores, protects, and shares your personal information when you use our website, purchase our products, join our programs, access our content, or communicate with us.
By using our services, you agree to the practices described in this Policy.
Zenability
Email: zenabilitycoach@gmail.com
Website:
For the purposes of applicable privacy laws, we act as the “data controller” of your personal information.
We may collect the following categories of information:
When you interact with us, you may provide:
Name
Email address
Phone number
Billing address
Payment details (processed securely via third-party providers)
Account login details
Coaching application responses
Survey responses
Messages or communications sent to us
Course progress and participation information
When you visit our website or use our services, we may automatically collect:
IP address
Browser type
Device information
Operating system
Time zone
Website activity
Pages viewed
Referral sources
Cookies and tracking information
We do not intentionally collect sensitive health, medical, or psychological information unless voluntarily shared by you in coaching or support communications.
Any such information shared is provided at your own discretion.
We may use your information to:
Deliver coaching services and digital products
Process purchases and payments
Provide customer support
Send course or membership access details
Improve our services and user experience
Communicate updates, promotions, or newsletters
Respond to enquiries
Monitor fraud or misuse
Comply with legal obligations
Analyse website performance and marketing effectiveness
We may send you:
Emails
Newsletters
Promotional offers
Program updates
Marketing messages
You can unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.
Unsubscribing from marketing does not prevent us from sending important transactional or service-related communications.
Payments are processed securely through third-party payment providers.
We do not store full payment card information on our servers.
Payment providers may collect and process payment data according to their own privacy policies.
We may use:
Cookies
Pixels
Analytics tools
Advertising trackers
Similar technologies
These help us:
Understand website usage
Improve performance
Personalise user experience
Measure advertising effectiveness
You can manage cookies through your browser settings.
Disabling cookies may affect website functionality.
We may use trusted third-party providers to operate our business, including:
Payment processors
Email marketing platforms
Course hosting platforms
Scheduling systems
Analytics providers
Cloud storage providers
Advertising platforms
These providers may process your information on our behalf under their own privacy policies and security measures.
Because we serve customers worldwide, your information may be transferred to and stored in countries outside your own country of residence.
By using our services, you acknowledge and consent to such transfers where legally permitted.
We take reasonable steps to ensure your information is protected appropriately.
We retain personal information only for as long as reasonably necessary to:
Provide services
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain business records
We may securely delete or anonymise data when no longer required.
We implement reasonable administrative, technical, and organisational measures to protect your information.
However, no internet transmission or electronic storage method is completely secure.
We cannot guarantee absolute security.
Depending on your country or region, you may have rights including:
Accessing your personal information
Correcting inaccurate information
Requesting deletion
Restricting processing
Objecting to processing
Requesting data portability
Withdrawing consent
Lodging complaints with a regulatory authority
To exercise these rights, contact us using the details below.
Our services are not intended for children under 18 without parental or guardian consent.
We do not knowingly collect personal information from children unlawfully.
If you believe a child has provided personal information without proper consent, please contact us.
Information shared during coaching sessions is treated respectfully and confidentially.
However, confidentiality may be limited where:
Required by law
Necessary to prevent serious harm
Disclosure is authorised by you
Coaching platforms and communication tools may involve third-party providers.
If you participate in group coaching, memberships, or community spaces:
Information you voluntarily share may be visible to others
You are responsible for what you choose to disclose publicly
We cannot guarantee confidentiality of information shared in community environments
We may analyse customer behaviour, engagement, and usage patterns to:
Improve products and services
Develop future programs
Enhance customer experience
Measure business performance
Data may be aggregated or anonymised for analytical purposes.
We do not sell your personal information to third parties.
Our website or materials may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of external websites.
You should review their privacy policies separately.
We may update this Privacy & Data Usage Policy from time to time.
Updated versions become effective immediately upon publication.
Your continued use of our services after updates constitutes acceptance of the revised Policy.
If you have questions about this Privacy & Data Usage Policy or wish to exercise your rights, contact:
Zenability
Email: zenabilitycoach@gmail.com
Website:
By accessing our website, purchasing products, joining programs, or using our services, you acknowledge that you have read and understood this Privacy & Data Usage Policy and consent to the collection and use of your information as described.