Effective Date: 9 May 2026
These Terms & Conditions (“Terms”) govern the purchase and use of coaching services, digital products, online courses, programs, memberships, workshops, audio content, downloadable materials, and related services provided by Zenability (“Company”, “we”, “our”, or “us”).
By purchasing, accessing, or using any of our services or products, you (“Client”, “Customer”, “User”, or “you”) agree to these Terms.
These Terms apply to all products and services offered by the Company, including but not limited to:
One-to-one coaching
Group coaching
Online courses
Digital downloads
E-books and guides
Audio meditations
Memberships
Workshops and webinars
Programs and toolkits
Subscription services
Any future digital or coaching-based offerings
By purchasing from us, you confirm that:
You are at least 18 years old; or
You have permission from a parent or legal guardian
You are legally capable of entering into binding contracts under the laws of your country
Our content and coaching are intended for educational and personal development purposes only.
We do not provide:
Medical advice
Mental health treatment
Psychological therapy
Psychiatric services
Financial advice
Legal advice
Nothing within our services should be interpreted as a substitute for professional medical, mental health, financial, or legal support.
You remain fully responsible for your decisions, wellbeing, actions, and results.
If you are experiencing severe mental distress, crisis, trauma, or medical concerns, you should seek support from a qualified professional in your country.
By using our services, you acknowledge that:
Results are not guaranteed
Outcomes vary between individuals
Your success depends on personal effort, consistency, circumstances, and implementation
You are responsible for your own choices, actions, and interpretations
We are not liable for any decisions you make based on our content, coaching, or materials.
Coaching sessions must be booked in advance using our approved booking system.
You may reschedule with at least 36 hours’ notice.
Sessions missed without sufficient notice may be considered forfeited and non-refundable.
If you arrive late, the session may still end at the scheduled time.
Coaching is a collaborative process and does not constitute therapy, counselling, or medical treatment.
We reserve the right to end a coaching relationship where there is:
Abusive behaviour
Harassment
Inappropriate conduct
Repeated boundary violations
Misuse of services
No refund will be required where termination occurs due to inappropriate behaviour.
All digital purchases are licensed, not sold.
You are granted a personal, non-transferable, non-exclusive licence to access and use purchased materials for personal use only.
You may not:
Share login details
Reproduce materials
Resell content
Distribute downloads
Copy course materials
Modify or republish content
Use content commercially without written permission
Unauthorised sharing may result in removal of access and legal action.
All prices are displayed in the selected currency where applicable.
You agree to provide accurate billing and payment information.
Payments may be processed through third-party payment providers. We do not store full payment card information.
If payment plans are offered:
You agree to complete all scheduled payments
Missed payments may result in suspended access
Outstanding balances remain payable even if participation stops
Due to the immediate access and downloadable nature of digital products, all sales are generally final and non-refundable unless required by applicable consumer law.
Refunds for coaching services are not guaranteed and are assessed at our discretion unless otherwise stated in writing.
Where a specific refund guarantee applies, the conditions of that guarantee will be clearly stated at the point of purchase.
Failure to achieve desired results does not automatically qualify for a refund.
Initiating fraudulent or unjustified chargebacks may result in:
Immediate termination of access
Collection activity
Legal recovery of funds where permitted by law
All content remains the intellectual property of the Company.
This includes:
Course materials
PDFs
Videos
Audio recordings
Branding
Graphics
Worksheets
Frameworks
Coaching methods
Website content
Written materials
Nothing in these Terms transfers ownership rights to you.
We respect your privacy and confidentiality.
Information shared during coaching sessions will be treated confidentially unless:
Disclosure is required by law
There is a risk of harm to yourself or others
You provide written consent for disclosure
You also agree not to share confidential information belonging to other participants in group programs or communities.
Where access is provided to a group, membership, or community space, you agree to engage respectfully.
We reserve the right to remove users without refund for:
Harassment
Hate speech
Bullying
Spam
Disruptive behaviour
Discrimination
Threatening conduct
We are not responsible for:
Internet failures
Device compatibility issues
Software problems
Platform outages
Delays caused by third-party providers
Access to digital products may occasionally be interrupted for maintenance or updates.
Our services are offered internationally.
You are responsible for complying with local laws and regulations in your country regarding online purchases, taxes, and use of coaching services.
Where local consumer protection laws provide additional rights, those rights remain unaffected.
To the fullest extent permitted by law:
We exclude liability for indirect, incidental, special, or consequential damages
Our total liability shall not exceed the amount paid by you for the relevant service or product
We are not liable for loss of income, profits, business opportunities, emotional distress, or personal decisions resulting from use of our services
Nothing in these Terms excludes liability where exclusion is unlawful.
You agree to indemnify and hold harmless the Company from claims, liabilities, damages, losses, or expenses arising from:
Your misuse of services
Breach of these Terms
Violation of laws
Infringement of third-party rights
Your use of our services is also governed by our Privacy Policy.
By purchasing from us, you consent to the collection and processing of personal information necessary to deliver services and products.
We are not liable for delays or failure to perform caused by events outside reasonable control, including:
Natural disasters
Illness
Internet outages
Government restrictions
Power failures
War
Pandemics
Cyber incidents
We may update services, pricing, content, or these Terms at any time.
Updated Terms become effective upon publication on our website or checkout page.
Continued use of services constitutes acceptance of updated Terms.
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales unless mandatory local consumer laws in your country require otherwise.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales unless otherwise required by applicable law.
For questions regarding these Terms, please contact:
Zenability
Email: zenabilitycoach@gmail.com
Website: https://zenability.podia.com
By purchasing, accessing, downloading, or participating in any of our services or products, you confirm that you have read, understood, and agreed to these Terms & Conditions.